Terms of Service | Arctic Health

Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Arctic Health ("we," "us," or "our") governing your access to and use of the website at arctic.health (the "Website") and any related services.

By accessing or using our Website, you agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Website. If you are using the Website on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

We reserve the right to update or modify these Terms at any time. Your continued use of the Website after any changes constitutes your acceptance of the revised Terms.

Description of Services

Website

This Website provides information about Arctic Health's AI-powered credentialing and contracting services. The Website is provided for informational purposes.

Platform Services

Arctic Health's AI-powered platform for credentialing, contracting, rate negotiations, and compliance monitoring is governed by separate agreements, including a Master Service Agreement ("MSA") and, where applicable, a Business Associate Agreement ("BAA"). These Terms do not govern your use of our platform services.

Service Availability

We strive to maintain Website availability but do not guarantee uninterrupted access. We may modify, suspend, or discontinue any part of the Website at any time without prior notice.

Intellectual Property

All content on this Website is the property of Arctic Health or its licensors and is protected by United States and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Website for personal, non-commercial purposes. You may not:

Reproduce, distribute, modify, or create derivative works from our content without prior written consent
Use our trademarks, service marks, or logos without prior written permission
Reverse-engineer, decompile, or attempt to extract proprietary methods, algorithms, or processes
Use automated tools to scrape, crawl, or extract data from the Website

Arctic Health's AI algorithms, credentialing workflows, and contracting processes are proprietary trade secrets.

User Conduct

When using our Website, you agree not to:

Violate any applicable local, state, national, or international law or regulation
Submit false, misleading, or fraudulent information
Transmit malware, viruses, or any harmful or destructive code
Attempt to gain unauthorized access to our systems, networks, or data
Interfere with or disrupt the Website's operation or security
Use the Website for any illegal purpose, including healthcare fraud or misrepresentation
Harvest or collect information about other users without their consent
Impersonate any person or entity

You are responsible for ensuring that your use of the Website complies with all applicable laws, including healthcare regulations such as HIPAA.

AI Services Disclaimer

Arctic Health uses artificial intelligence to power its credentialing and contracting services. You acknowledge and agree to the following:

Not Medical or Legal Advice: Nothing on this Website constitutes medical advice, legal advice, or professional licensing guidance. Our AI-powered tools assist with administrative workflows and do not replace professional judgment.
Human Oversight: AI-assisted outputs are subject to human review. Users are responsible for verifying AI-generated outputs before acting on them.
Accuracy Limitations: While we strive for accuracy, AI systems can produce errors. We do not warrant that AI-generated outputs will be error-free.
Regulatory Compliance: You are solely responsible for ensuring compliance with applicable regulatory requirements.
No Guarantee of Outcomes: Use of our AI-powered services does not guarantee successful credentialing, favorable contract terms, or specific reimbursement rates.

Disclaimer of Warranties

THE WEBSITE AND ALL CONTENT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ARCTIC HEALTH DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT:

The Website will be uninterrupted, timely, secure, or error-free
Any defects will be corrected
The Website is free from viruses or other harmful components
The information provided is accurate, complete, or current
AI-generated outputs will be accurate, complete, or reliable
Our services will meet your specific healthcare or business needs

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ARCTIC HEALTH, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

FOR WEBSITE VISITORS WITH NO SEPARATE SERVICE AGREEMENT, ARCTIC HEALTH'S TOTAL LIABILITY SHALL NOT EXCEED ONE HUNDRED DOLLARS ($100).

NOTWITHSTANDING THE FOREGOING, NOTHING IN THESE TERMS SHALL LIMIT ARCTIC HEALTH'S LIABILITY FOR: (A) DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE; (B) FRAUD OR FRAUDULENT MISREPRESENTATION; (C) WILLFUL MISCONDUCT OR GROSS NEGLIGENCE; OR (D) ANY OTHER LIABILITY THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW.

Indemnification

You agree to indemnify, defend, and hold harmless Arctic Health and its officers, directors, employees, agents, and affiliates from and against any claims arising out of:

Your use of the Website
Your violation of these Terms
Your violation of any applicable law or regulation
Any information you submit that is false, misleading, or inaccurate
Your infringement of any third party's rights

Privacy and Data Protection

Your use of the Website is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information.

If your organization handles Protected Health Information ("PHI") and engages Arctic Health's platform services, a separate Business Associate Agreement ("BAA") will be executed.

Third-Party Links

The Website may contain links to third-party websites or services. These links are provided for your convenience only.

Arctic Health does not control, endorse, or assume responsibility for any third-party websites. You access third-party sites at your own risk.

Modifications to Service and Terms

Arctic Health reserves the right to modify, suspend, or discontinue any part of the Website or these Terms at any time. For material changes, we will update the "Last Updated" date.

Your continued use of the Website after any modifications constitutes your acceptance of the revised Terms.

Termination

You may stop using the Website at any time. We may terminate or suspend your access at our sole discretion, without prior notice, for any reason.

Upon termination, the following provisions survive: Intellectual Property, Disclaimer of Warranties, Limitation of Liability, Indemnification, Governing Law, and General Provisions.

Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of New York, without regard to its conflict of law principles.

Any dispute shall be subject to the exclusive jurisdiction of the state and federal courts located in New York County, New York.

Before initiating legal proceedings, you agree to attempt to resolve any dispute through good-faith negotiation for thirty (30) days.

General Provisions

Entire Agreement: These Terms, together with the Privacy Policy and any applicable service agreements, constitute the entire agreement between you and Arctic Health regarding your use of the Website.

Severability: If any provision is found to be unenforceable, that provision shall be limited or eliminated to the minimum extent necessary.

Waiver: Our failure to enforce any right or provision shall not constitute a waiver of such right or provision.

Assignment: You may not assign or transfer these Terms without our prior written consent.

Force Majeure: Arctic Health shall not be liable for any failure or delay resulting from circumstances beyond its reasonable control.

Contact Us

If you have any questions about these Terms of Service, please contact us:

Arctic Health

New York & San Francisco

Email: michael@arctic.health